Please request a refund from the Taobao merchants first.
Taobao merchants must first approve and process your refund. You will then receive an email from the Taobao merchant acknowledging the approval of the refund.
You can then claim your refund from us by sending a refund request via email. For steps on how to claim your Taobao refund from us, refer to the help article “Help! I have a refund from Taobao. What should I do next?” for detailed steps.