This happens when Taobao's pay-on-behalf (找朋友代付) is disabled due to Taobao's specific coupons or promo codes applied on your cart. Our extension requires pay-on-behalf to function.
Articles in this section
- How do I use RateX to pay on Taobao?
- My Taobao order status shows as "pending payment" after I received email confirmation from RateX.
- I want a refund from Taobao after making a purchase using the RateX browser extension. Who should I contact first — Taobao or RateX?
- Help! I have a refund from Taobao. What should I do next?
- On checkout page, green 'Pay' button spins and then nothing happens
- The seller that I'm buying from does not accept 代付